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Business Area: Business Practices and Operations Country: Romania Job based in: Bucharest Location: Bucharest Job Reference: AM/224433/W As a member of the Romania Centre of Excellence (RCE), that is part of EMEA Business Operations, the Business Analyst’s objective is to support the Quoting and Ordering sales process in EMEA. The Business analyst for Quote to Order will: o Grow knowledge in Sales Quote to Order systems and process o Build a network of Quote to order relevant contacts to maximise revenue delievery in EMEA o Complete O2O Operations setups (Quoting, Imaging IPM, AR) o Provide Daily support Quote to Close issues. o Complete testing of key areas, new systems in Quoting and Order Closing. o Deliver online training of new Sales reps in Q2O systems and process – Foundation and ad hoc. o Undertake some project work, as new requirements arise. o Undertake any projects & initiatives as may be directed by the EMEA O2O DPO Administration of Systems & Tools: o Be the 1st line of support for the EMEA sales teams and cover the general day-to-day support issues for Quotes and Orders o Resolve technical issues on relevant Quote and Order solutions with Apps IT, DPOs, Contracts and Order Admin. o Update training content for Sales on wiki-style websites o Manage queries in relation to : 1. Quote Creation 2. Order Closing 3. Business Practice Queries 4. Migration Queries 5. Criteria for Clean Order (2nd year support, ASFU Start date, Purchase Order Exemption, End-user agreements) 6. Pricing Calculator and GCRA 7. Migrations Request form 8. Migrations Wizard 9. Quoting/OKC 10. Oracle Store 11. Order Status Reports/Order Management searches 12. Installed Base queries o Update the SPICE pages whenever a new process is changed o Document all new processes on SPICE or any other supporting documents QUALIFICATIONS: • Essential: o Customer service oriented o Proven ability to own and resolve issues o Strong written and verbal communication skills o Completer / Finisher o Well organized, structured o Ability to work independently and resolve problems o Demonstrated skills in Excel, Microsoft Office Suite required o Fluency in English, working knowledge of other languages an asset • Desirable: o Knowledge of the Oracle organization o Understanding of Oracle products and services, in general and in the area of Quoting and Ordering. Please submit your CV in English. Thank you very much!

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