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Business Area: Information Technology Country: Romania Location: Bucharest Job Reference: AM/226603/W The Romanian Expertise Centre will be responsible for the on-time and on-spec delivery of standard service components to Oracle customers who has selected the services of Advanced Customer Support. The Romanian Expertise Centre will be responsible for the on-time and on-spec delivery of standard service components to Oracle customers who has selected the services of Advanced Customer Support Services, which is delivered across Europe, Middle East and Africa. RESPONSIBILITIES: • To deliver Technical Services for Oracle Customers, which are packaged in ACS service components • Deliver high quality service accordingly to the specifications and on time. • Respond to and Resolve technical issues within Key Performance Indicator targets • Maintain product expertise within own area of specialisation • Maintain an up to date and in-depth knowledge of new products released in the market. • Work towards, adopting and contributing to new processes and tools (diagnose, data capture, health checks, scripting tools ect.) • Operating within Oracle business processes and procedures • Contribute to the continuous development of the team • Interact with customers via telephone and other electronic means QUALIFICATIONS: • More than 2 years experience in using and administrating Sybase Database • Good knowledge of UNIX, Linux, Windows or other relevant OS-system • Fluent in written and verbal English , Italian is a plus • Good communication skills • Ability to work across cultures in an international context • Preference for working in an international cooperative team environment Preference to work in teams • Availability to work abroad for more than half of the time. As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

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