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Business Area: Support Country: Romania Job based in: Bucharest Location: Bucharest Job Reference: AM/225501/W ACS Senior Service Delivery Engineer SAP Scope • Reports to ACS Delivery Director CoE- SAP • Works as part of the Oracle Support and Services SAP in Walldorf/Germany • ACS: Works with Oracle/SAP customers (onside), Oracle development, SAP support engineers and SAP development • Has no direct reports Responsibilities and Accountabilities • Development Support (3rd – last Level) at SAP • Resolve high level, very complex or previously unknown issues • Perform root cause analysis of difficult product problems and their solutions/technical escalation management, if it's necessary logging and following up bug processing • Interact with key customer personnel to enhance • Interface with Oracle development, SAP Support and SAP Development • Realizing SAP Migration projects • SAP Migration project staffing and following up tasks • Performing of review and assessments for SAP systems (e.g.Performance Review, Configuration Review) • Technical responsibility under the "ACS service structure" for SAP customers • Implement and/or review Backup & Recovery concepts and reviews for Oracle/SAP systems (including SAP br* tools) • Prepare and present special developed workshops for Oracle/SAP customers • Performing pre-sales activities • Technical Cooperation with partners (SAP, IBM, HP, Net App, ...) • Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments • Be available to work in 24x7 capability, occasional travel (worldwide) • Weekend Support (pager support) based on a rotation model Competencies • Excellent product skills (RDBMS and SAP basis) • Certificated SAP Basic Engineer (Migration Certification is prerequisite) • Experience in implementing high availability solutions for Oracle/SAP environments • Manage escalated technical issues • Good written and spoken English As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

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