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Job Details: Officer, HR Client Services Ref: 50010647 Country: United Kingdom City: London Department: Risk and Resources Vice Presidency Business Unit: Human Resources Department Closing date for applications: 29 November 2012 Role Overview: This position is offered as a 9 month, full time, short term contract. The HR Client Services team manages the processes and tasks required to support the “lifecycle” of employees such as joining and leaving the Bank and managing standard processes whilst in employment. The team is also responsible for processing the international payroll for over 30 countries. Working within the team you will be primarily involved in payroll activities. This could include inputting and checking payroll input, running the monthly pay run and producing payroll report and journals. Key Responsibilities and Deliverables · Processing and checking HQ and RO payroll input · Processing and checking general HR administrative input · Effective running of monthly pay run to ensure accuracy and timeliness of all payments · Producing and clearing BACS/SWIFT transmissions · Producing monthly reconciliations of payroll related accounts and the preparation of payroll related journals across these accounts · Production and authorisation of adhoc manual payments · Producing monthly payroll reports, statistics and ad-hoc payroll reports when required. · Producing and monitoring monthly SAP exception reports. · Answering general internal and external telephone queries. · Provide effective responses and actions to employees’ HR queries. · Maintain operational efficiency through reducing duplication of tasks and increasing automation · Participate, as required, in a variety of tasks/ projects both within and outside the sphere of HR Client Services. · General Filing including e-filing Essential Skills, Experience & Qualifications 4-5 years of relevant HR payroll experience, preferably gained in the financial services sector. Professional qualification in relevant discipline desirable Proficient in Microsoft Office products Proficient in SAP HR and SWIFT/BACS payment systems Highly numerate Attention to detail and accuracy essential Fluent English, both written and verbal Previous experience working in a multi-cultural environment Competencies & Personal Attributes Outstanding customer service and interpersonal skills Ability to act in a customer-service oriented manner, responding flexibly and promptly to clients’ needs Ability to deal effectively with difficult customers in a way that ensures a positive outcome Excellent organisational and administrative skills; the ability to multi-task is essential Ability to operate in an environment with continuously changing priorities, remain calm under pressure, and turn work around quickly and accurately whilst meeting demanding deadlines Ability to work autonomously and exercise sound judgement, drawing on experience to make independent decisions of added value Ability to problem solve by being able to successfully analyse issues and seeing them through to resolution, demonstrating creativity and innovative thinking Self motivated with a capacity for hard work and a good sense for priorities and initiative. Ability to communicate and influence diplomatically and effectively at all levels by utilising strong counseling/facilitation skills. Able to recognize the importance of and demonstrate sensitivity to the view of others Ability to exercise judgement on and deal discreetly within sensitive situations and confidential information Ability to operate sensitively in multi-cultural environments and build effective working relationships with clients and colleagues is essential. This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Source: EBRD jobs

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