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Job Category: Communications Job Experience: 1 to 3 years Job Location: Brussels Expiration Date: 30 Sep 2012 GOPA-Cartermill, Brussels-based communication branch of the GOPA Group, is looking for motivated self-starters to join our promotions and online communications team. The role of an online community manager is emerging from the Web2.0-oriented private sector. An Online Community Manager's skillset is generally considered to be a mix of customer service, marketing, copywriting, public relations and editorial skills, and is seen by many as pivotal in the evolution from public relations to public relationships. At GOPA-Cartermill, the Online Community Assistant would be responsible for assisting the Online and Promotions Manager in managing and coordinating all aspects of the online (and sometimes offline) projects. H/she would have regular contacts with our partners, external users, community members to ensure a smooth delivery and running of the projects. We are therefore interested in candidates who have a thorough understanding of online communities, social media and a passion for driving projects to results and successfully engaging with customers. We are looking for persistence as well as strong collaboration and communication skills. Starting: As soon as possible Duration: 6 months with a possibility to prolong into a long term contract Main responsibilities - Day-to-day management of online communities: promotion, facilitation, user management and support, moderation, etc.; - Engaging with participants in existing platforms and online communities, blogger outreach, content syndication, etc.; - Act as the first contact to a wide range of website users: answer emails, act as helpdesk, provide logistics support if required - Provide general information for the users: such as A-Z and FAQs and update the website accordingly - Research to innovate and identify multipliers, strategic contacts and various content types for the website - Upload the relevant content and /or update it online - Manage and keep up-to-date databases - Monitor feedback and follow up suggestions Required key qualifications - Bachelor and/or Master degree, preferably in Marketing, Communication, Business or IT Management, but relevant work experience is a valuable alternative - Tech-savvy, with a keen interest in the current social media landscape - Team-player with good internal communication skills - A demonstrated commitment to delivering the highest possible quality, on schedule and on budget. - Great attention to detail and good planning and organising skills - Commercial mind with the ability to handle multiple priorities and deadlines - Proactive and dynamic with a good common sense - Good writing and listening skills - Knowledge of more than just MS Office and willing to learn everything else - Excellent English communication skills Moreover, the following skills and experience are always desirable: - 1-2 years relevant experience in a Communication, Events and/or Marketing department, preferably in an online company - Knowledge (or experience) of the EU policy making process and stakeholders - Knowledge (or experience) of various content management systems - Competence in other EU languages, particularly French and German. - Experience in online community management and social media and/or public relations If you fulfill the key qualifications required, please send your cover letter and CV by email to jobs@gopa-cartermill.com . Please note that only applications that meet the above-mentioned qualifications will be taken into consideration.

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